Delete your Escalate account
Last updated: September 28, 2026
1. How to delete your account
This page explains how to delete your account for Escalate, the app and service at escalate.me developed by Escalate Labs, and what happens to your data when you do. You can use any of the three ways below. Deleting your account cannot be undone.
In the Escalate app (Android or iPhone):
- Open the Escalate app and sign in.
- Tap You to open your profile.
- Tap Delete account.
- Read what will be deleted, type DELETE to confirm, and confirm it is you with your passkey, password, Google or Apple sign-in.
On the web:
- Sign in at escalate.me.
- Open Settings, then Security.
- Under Your data, choose Delete, type your account email address to confirm, and confirm with your passkey.
By email: send a deletion request to privacy@escalate.me from the email address on your account. We may ask you to confirm the request, and we complete deletion requests within 30 days. Use this route if you can no longer sign in, or if the app or the website tells you that self-service deletion is not available for your account.
If you are the only owner of an organization that has other members, make another member an owner or delete that organization first; the app and the website tell you which organization is blocking the deletion. An organization where you are the only member is deleted with your account.
2. What is deleted
When your account is deleted, we sign you out on every device and delete from our live systems:
- Your profile, including your name, email address and sign-in methods (passkeys, password, and Google or Apple sign-in links)
- If you signed in with Apple, Escalate's Sign in with Apple authorization, which we revoke with Apple (if Apple cannot be reached we retry for up to 14 days, and you can also remove Escalate yourself in your Apple ID settings under Sign in with Apple)
- Your chats and their messages, attachments and reports you made about AI responses
- The services you connected and their stored credentials, which we also revoke with the provider where it supports that
- Your sessions, devices and push notification tokens
- Your organization memberships, and organizations where you are the only member
3. What is kept, and for how long
- Backups. Encrypted database backups are kept for 14 days and point-in-time recovery keeps 7 days of transaction logs, so a copy of deleted data can remain in backups until those windows pass. Operational logs are kept for 30 days.
- Billing and invoices. Kept for 7 years, as tax and accounting law requires.
- Audit and governance records. Records your organizations must keep, such as approvals, policy changes and audit logs, stay with the organization and no longer show your name or email address. Signed or hash-chained records are kept for as long as the service operates, because deleting one would break the proof that the history was not altered; they identify the account that acted but do not contain your content.
- Usage records. Records of how the service was used, such as AI model usage, are kept for up to 24 months and then aggregated or deleted.
Content that belongs to an organization you are a member of, such as shared workspaces and records the organization owns, stays with that organization. The full retention schedule is section 7 of our Privacy Policy.
4. Contact
Questions about deleting your account or your data: privacy@escalate.me.
What escalate does
escalate is an AI agent workspace. You connect the accounts you already use, then ask agents to handle real tasks: summarize and triage your inbox, schedule meetings, organize files, draft documents, update spreadsheets, file tickets, or run multi-step workflows across several tools at once. Every agent runs under your account, with your permissions, and nothing irreversible happens without you.
How escalate uses your Google account
When you connect Google, escalate requests only the scopes the connectors you enable actually need, and no others: Gmail (read, search, organize and send mail you have reviewed, plus a metadata-only view of labels and headers), Google Calendar (view and manage events and calendars), Google Drive, Docs, Sheets and Slides (find, read, create and update files), and Google Photos (browse and search your library, upload new photos and create albums). It does not request Contacts, Tasks, Meet, Home/Nest, Fit, YouTube or Wallet. Your data is fetched per request to fulfill the task you asked for, is never sold, is never used for advertising or to train models, and every write action (sending mail, editing files, changing events) requires your explicit in-product approval first.
escalate's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is used only to provide or improve the user-facing features that are prominent in the escalate interface. It is used for no other purpose: not for advertising, not for advertising or marketing profiles, not for market research, not for product analytics or usage statistics, not for credit or lending decisions, and never to develop, improve or train generalized or non-personalized AI or machine learning models. It is not transferred to anyone except as needed to provide those features, for security purposes, to comply with applicable law, or in a merger or acquisition with your prior notice and consent, and never to advertisers, data brokers, or information resellers. No human reads it except where you have affirmatively agreed to have specific messages or files viewed, for security purposes, or to comply with applicable law. An agent cannot answer a question about your mail, files or photos without a model reading that content, so the content a request needs is sent to the model serving it and to nothing else: an escalate-supplied model on the provider's business or API tier, your organization's own provider account, a gateway it selects, an attested confidential-computing endpoint, or a model your organization hosts itself — in which case the content stays on your organization's own infrastructure and never reaches a model vendor at all. No Workspace or Photos data, raw or aggregated, goes to any service that trains generalized models on it. The full policy is at escalate.me/privacy.
Agent proposes. You authorize. escalate executes.
Agents draft a plan you can inspect, each sensitive step waits for your approval, and everything the agent did is recorded in a full audit trail. Connections can be revoked at any time from your dashboard or from your Google account settings.
escalate is built by Escalate Labs. Privacy policy · Terms of service
Connect 200+ tools through one catalog
escalate ships a catalog of more than 200 connectors covering email, calendars, files and docs, team chat, project management, CRM, finance and payments, developer tools, e-commerce, smart home, and more: Gmail, Google Calendar, Google Drive, Docs, Sheets, Slack, GitHub, GitLab, Linear, Jira, Notion, Stripe, PayPal, Shopify, Square, Salesforce, HubSpot, Dropbox, Figma, Discord, Telegram, Spotify, Zoom, and the long tail of SaaS. Each connector is a typed, sandboxed service wrapping one external API, with a pinned network allowlist so it can only reach the hosts it declares. Browse the full catalog at escalate.me/explore.
A policy gate, not just a chatbot
Hosted chat products let a model act with your full credentials. escalate gates what an agent can actually do: a policy engine classifies every proposed action, read-only calls can flow automatically, and every write (sending mail, editing files, moving money, changing events) queues for explicit human approval with full context. Organizations can set per-agent quotas, per-tool budgets, and approval rules. Every tool call, approval, denial, and result lands in an audit trail you can review per agent, per connector, and per organization.
Security and confidential computing
Credentials live in an encrypted locker and are injected into the connector at call time only; the agent sees tool results, never tokens. Sensitive workloads run on AMD SEV-SNP confidential hardware, with memory encrypted against the cloud host, and each call's proof shows the chip-signed attestation. On today's Google Cloud nodes that proves the hardware rather than which code ran; escalate's measured VM builds identify the code itself. Connections are revocable at any time. Read more at escalate.me/security.
Where you use escalate
The web dashboard gives you agent chat, connector and credential management, an approval inbox, the audit log, and shareable dashboard apps that render live data from your connectors. iOS and Android apps handle chat and one-tap approvals via push notification. The open-source escalate CLI doubles as an MCP server, so local AI tools such as Claude, Claude Code, and Cursor can call escalate-gated tools while policy, approvals, and audit stay enforced server-side. Scheduled routines run agents on a cron without a human at the keyboard, still subject to the same gates.
Plans
escalate offers a Free tier with 2,000 governed tool calls a month and call packs of 1,000 for $8, a Team tier with pooled volume, seats, and team controls, and an Enterprise tier with dedicated or self-hosted workers, SSO, and custom SLAs. Current details at escalate.me/pricing.
Frequently asked questions
What is escalate?
escalate is an AI agent workspace by Escalate Labs. You connect the accounts you already use and AI agents do real work across them: triage email, schedule meetings, organize files, update spreadsheets, file tickets, and run multi-step workflows spanning several tools. Agents propose, you authorize, escalate executes with a full audit trail.
Is my data safe?
Every connector runs in an isolated container with a pinned egress allowlist; credentials are injected at call time and never enter the agent's context. Your data is fetched per request to fulfill the task you asked for, is never sold, is never used for advertising, and is never used to train models.
How is escalate different from using Claude or ChatGPT directly?
Chat products talk to you; escalate gates what your agent can actually do. It adds the connector catalog, a policy engine, human-approval flows, per-tool isolation, and an audit trail, and it works with your existing AI tools through MCP rather than replacing them.
Is there a mobile app?
Yes. iOS and Android apps cover chat, notifications, and the approval inbox, so a push notification and one tap approve an agent's pending action.
Can I self-host?
Enterprise customers can run escalate workers on their own Kubernetes cluster; the standard plans are fully managed SaaS.
Machine-readable overview for LLMs and crawlers: escalate.me/llms.txt · full connector directory: escalate.me/llms-full.txt